Run captioning again

Who this guide is for

Creators whose captions do not say what the video says, or whose video says Needs attention, and who want to caption it again without paying again.

Prerequisites

• A video whose status is Ready to review, Done or Needs attention.
• Captioning finished, or stopped, less than 7 days ago, so the file you uploaded is still stored.

Step-by-step instructions

Where to find it: Videos › <video title>

Read the captions

1. Select Videos in the app menu, then select your video.
2. Under Read the captions, read the lines with their timings. When the video has captions in more than one language, select a language button, for example Arabic or English, to switch.
3. If the lines do not match what is said in the video, run captioning again.

Run captioning again

1. Under Not happy with the captions? (on a video that says Needs attention: under Try again at no charge), select Run captioning again.
2. Select Yes, run it again. The button shows Starting. To change your mind, select Keep these captions (or Not now).
3. The page says Your video is back in the queue., then Captioning your video again, and updates by itself. You can close it and come back later.

Important: The transcript and captions are made again from scratch, and the old ones are replaced. Captions you already added to YouTube stay on YouTube; add the new ones again if you want them there. There is no extra charge. You can run captioning again twice per video, within 7 days of captioning; after that the file you uploaded is deleted and you have to upload it again.

Expected result

The status returns to Ready to review with new captions to read and download. Payment under Details does not change.

Common questions / troubleshooting

There is no Run captioning again button. The page says why. The file you uploaded has been deleted from our storage means more than 7 days have passed since captioning; This video has been captioned again as often as it can be means both runs are used up. In both cases, select Upload again to start over with a new upload.

Will I be charged again? No. Payment under Details stays the same. If the first run stopped with Needs attention and was not charged, the new run is not charged either.

The captions are still wrong after running again. Check the Language panel: if the language or dialect shown is not what is spoken, upload the file again and choose the right one on the upload page. Otherwise email support@incluve.me with the video title and what is wrong.

Can I change the language before running again? No. The language is fixed once a video is paid. Upload the file again to choose another one.

The second run stopped with Needs attention. You are not charged for it: if your card was charged for the earlier captions, that charge is refunded, and the page says so.